At Talkdesk, we are courageous innovators focused on helping organizations around the world create better customer experiences. Our AI-powered cloud contact center solutions optimize our customers’ most critical customer service processes. We are recognized as a Contact Center as a Service (CCaaS) leader by influential research organizations including Gartner. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits and minimizing our global footprint.
The Talent Operations function at Talkdesk is a supportive but strategic function of the Talent organization. This individual will be an expert on all talent tools and a champion of candidate experience, all while being part of a team that helps our processes scale within our growing company.
RESPONSIBILITIES:
- Schedule candidate virtual (Zoom) interviews for the Global Recruiters team through GoodTime.io and our ATS (Greenhouse)
- Use Jira Service Desk as our ticketing system to provide support to the Recruiters in scheduling, job and offer approvals, and to all other employees
- Manage day-of-interview operations (point of contact for candidates to ensure virtual interview experience is frictionless)
- Develop and implement strategies, workflows, and processes to make the talent-acquisition process seamless and scalable
- Assist with ATS (Greenhouse) optimization and training (including documentation in our company wiki)
- Maintain high integrity and accuracy of ATS (Greenhouse) data and all other tools
- Partner with Business Operations, People Team, and Talent Acquisition teams to optimize processes, workflow, and reporting
- Provide Tier 1 support and day-to-day issue resolution to end-users of our ATS (Greenhouse)
REQUIREMENTS:
- Fully remote position
- Bachelor’s degree or equivalent work experience
- 1+ years of experience in Talent Acquisition/Human Resources/Administration preferred
- Exposure to Applicant Tracking System (ATS) Greenhouse preferred
- Fast-growing startup experience preferred
- Excellent analytical/quantitative skills and the proven ability to translate analysis into actionable tasks
- Exceptional interpersonal skills with the keen ability to develop rapport with diverse candidates
- Ability to develop strong trusting relationships in a demanding and high-performing work environment
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
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