We are currently facing a nationwide mental health epidemic marked by rising rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, those seeking help often encounter barriers—whether geographic, financial, or systemic—that prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment.

At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our innovative virtual programs combine curated group sessions, individual therapy, and family therapy, delivered through personalized, evidence-based treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities, Charlie Health provides a pathway to long-term recovery, with over 90% of our clients seeing improvement in their most challenging mental health symptoms.

Every member of our team shares a deep commitment to this mission. If you’re driven to make a meaningful impact, we invite you to join us in reshaping the future of mental healthcare.

About the Role

The Lead/Manager, Clinical Compliance will oversee a multi-pronged team that is responsible for onboarding and continuous compliance of our clinical staff members. The position is ideal for someone that has experience driving measurable efficiency gains in an operationally complex environment.

The Lead/Manager, Clinical Compliance will directly manage a team of seven individuals and be responsible for building out new processes that drive the efficient execution of initial and ongoing compliance tasks. These tasks will touch over 2,000 new hires and 1,000 existing staff members this year alone. While HR Compliance experience is strongly preferred, it is not required. We’re looking for a Lead/Manager that is excited to get “in the weeds” and optimize / automate back-office processes (e.g. fingerprints, license verifications, annual training, etc.) to create a more clinician-friendly compliance experience.

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

• Plan, organize, and manage a comprehensive Human Resources (HR) Compliance program. Responsible for the day to day operations of the department.
• Lead and manage the team responsible for generating and maintaining the personnel file for each staff member, with a focus on client care staff files.
• Liaise with Recruiting, Credentialing, Clinical Onboarding, Leadership and HR Operations to assure a seamless process in assembling and maintaining a complete file.
• Assure that all regulatory requirements are met including:
  • Complete background checks at hire and as required, including fingerprinting and state registry checks.
  • Job descriptions are accurate and present in each file, with all required signatures completed.
  • Assures all required new employee orientation is complete and documented
  • Complete health screening/testing/immunizations are completed for employees per state and Joint Commission requirements
  • Verification of required credentials, education, and experience for all new employees
  • Documentation of all trainings required by external agencies, both at hire and ongoing
  • Completion of initial and periodic competency assessments for all client facing staff
  • Completion of periodic performance reviews for all staff
• Supervise periodic audits of employee file data for timeliness and completeness.
• Ensure that department productivity data is accurate and available to leadership.
• Liaise with clinical leadership regarding higher level issues to assure that both individual and systemic issues are addressed.
• Serve as the system-wide expert on all applicable personnel file requirements, including The Joint Commission and Federal / State laws.
• Provide HR Compliance related education and training to staff and others as needed.
• Develop and implement policies and protocols related to HR Compliance and ensure that the organization and staff are in accordance with organizational and industry standards.
• Provides input to strategic decisions that affect the department’s functional area of responsibility.
• Maintain a system of strict confidentiality for management of sensitive employee and contractor information.
• Resolve escalated issues promptly and with diplomacy and discretion.
• Liaise with department vendors including background check and occupational health organizations.
• Cultivate positive interpersonal relationships with clinical and administrative leadership as well as external partners.

Qualifications

• Bachelor’s Degree required or equivalent in experience. Master’s degree in healthcare related field preferred.
• Work authorized in the United States and native or bilingual English proficiency
• Three (3) years of management experience of 3+ direct reports is required.
• Three (3) years of HR experience in a healthcare setting is preferred.
• PHR or SPHR Certification is preferred.
• TJC or CARF accreditation experience preferred.
• Experience overseeing a multi-state HR compliance function is preferred.
• Ability to direct team workflow to meet deadlines
• Ability to supervise and motivate a team, including goal setting, team development, and problem resolution.
• Excellent verbal and written communication.
• Detail-oriented.
• Outside the box thinker; excellent at problem solving
• Ability to maintain consistent contact with healthcare providers, insurance companies, and state boards to ensure that expectations are clear, and requirements are completed in a timely manner.
• Microsoft Office proficiency.
• Strong interpersonal, relationship-building and listening skills, with a natural, consultative style.
• Ability to energize, communicate, and build rapport at all levels within an organization.
• Strong project management skills, with a demonstrable ability to corral and manage details in a fast-paced, fluid environment.
• Experience advising, presenting to, and persuading senior corporate personnel.

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. #LI-Remote

Additional Information

The total target base compensation for this role will be between $70,000 and $100,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $74,000 and $105,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.

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