Symetra has an exciting opportunity to join our team as a HR Operations Manager!

About the role

In this role, you will enhance the employee experience by optimizing HR processes, ensuring compliance, manage general HR operations, oversee Symetra’s onboarding program, collaborate on cross-functional projects, and develop the HR Coordinator team, who provide first level HR support for our employees.

What you will do

• Team Leadership
  • Foster a collaborative and high-performing environment through direct management of the HR Coordinator team.
  • Ensure timely and accurate responses, act as the escalation point, monitor service effectiveness, and implement improvements.
  • Provide guidance, motivation and course correction to team members. Help remove obstacles; troubleshoot issues; and look for ways to continuously improve the employee experience while streamlining HR processes.
• HR Operations, Compliance, and Reporting
  • Ensure legal and regulatory compliance for HR in all areas including procedures, records management and compliance reporting ensuring accurate and timely documentation.
  • Serve as the main point of contact with audit services and IT for HR internal controls. Conduct regular HR audits to find opportunities for improvement.
  • Lead and support the development of HR operational efficiencies to optimize and streamline HR core processes from onboarding to offboarding.
  • Maintain HR processes and procedures ensuring a regular cadence of review and update management.
  • Supervise core HR operational functions such as unemployment processing, employment verification, call tree, business continuity, and records management processes and improvements.
  • Program manage and ensure continuous improvement of Symetra’s Onboarding Program, striving for an exceptional onboarding experience.
    • Partner with key teams to identify, recommend, and implement changes.
    • Run, facilitate, and ensure onboarding classes and activities are being performed in partnership with other teams (welcome/orientation sessions etc.).
    • Collaborate with other teams to ensure appropriate, clear and consistent content and communications.
    • Manage onboarding surveys and application of feedback to prioritize implementation of improvements.
    • Act as an escalation point for program related challenges and obstacles. Exercise creativity and extensive company knowledge to network to solve problems and implement consistent resolutions quickly.

Why Work at SymetraHere’s what some of our employees have to say about why they work at Symetra:“We're big enough to make an impact on the country, but small enough to care and know who you are and what you're contributing to the organization. All new ideas are welcome!” Stephanie F. – VP Customer Service & Operations “Symetra is a great place if you are looking for the opportunity to contribute, to grow, to be seen and valued.” Vernell K. – AuditorWhat we offer youBenefits and PerksWe don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

CompensationSalary Range: $93,900 - $156,600 plus eligibility for annual bonus programWho You Are

• 5+ years’ progressive experience in Human Resources required.
• 3+ years’ program management experience.
• Successful track record of people development/supervisory experience.
• Solid understanding of employment laws and HR standard methodologies.
• Understanding of onboarding processes.
• Proven leadership and influence skills.
• Exceptional written and verbal communication skills.
• Comfortable speaking publicly/facilitating content to groups of various sizes.
• Proven track record of delivering exceptional service and positively impacting customer/employee experiences.
• Strong organizational and project management skills.
• Strong program management and process development skills.
• Strong analytical skills with the ability to transform data into actionable insights.
• Ability to bring multiple teams and functions together around a common goal.
• Able to coach and develop team members by setting expectations, providing feedback and coaching.
• Ability to maintain strict confidentiality with sensitive data.
• High School Diploma or equivalent required.
• Some minimal travel required.

Please note - Due to the nature of the work being done, Human Resources employees may not have a family relationship either immediate or otherwise with any current Symetra employee.Travel:Required Training & Professional Development
All newly hired people leaders with direct reports are required to complete a comprehensive leadership development program within their first year. This program includes both virtual and in-person training. The in-person sessions will take place at Symetra’s corporate headquarters in Bellevue, Washington. Symetra covers all travel and accommodation expenses.Reasonable Accommodations
Symetra is committed to providing equitable access to all job-related responsibilities, including required travel. If reasonable accommodations are needed for travel, Symetra’s HR department will work to provide appropriate solutions in alignment with individual needs and company policies.We empower inclusionAt Symetra, we aspire to be the most inclusive insurance company in the country. We’re building a place where every employee feels valued, respected, and has opportunities to contribute.Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.Creating a world where more people have access to financial freedomSymetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we’re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they’re buying, and we design products—and operate our company—to stand the test of time. We’re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.For more information about our careers visit: https://symetra.eightfold.ai/careersWork AuthorizationEmployer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.