Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.

ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.

For more information about our services please visit clearcaptions.com.  

Position Summary:

As a Human Resources Coordinator, you will provide valuable support to the HR department by performing various administrative tasks and assisting with day-to-day HR operations. Your role is crucial in ensuring smooth and efficient HR processes. This role requires excellent communication, organizational skills, attention to detail, and the ability to maintain confidentiality.

This is a work-from-home position and reports to the Director of Employee Experience.

What you will do:

60% Administration support

• Manage all aspects of new hire gifts and milestone anniversary awards.
• Organize and coordinate HR meetings and events, including arranging venues, catering, audiovisual equipment, and necessary materials, and taking meeting minutes when required.
• Coordinate all aspects of travel, including flights, accommodations, ground transportation and dining as needed, ensuring seamless travel experiences.
• Provide administrative support for special projects and initiatives led by the HR COE leaders.
• Handle sensitive and confidential information with the utmost discretion and professionalism, always maintaining a high level of integrity.
• Other duties upon request.

40% Internal Communications:

• Coordinate and publish varied communications such as new hire introductions, team member anniversary shout outs, promotion announcements, HR calendar and meeting recaps.
• Serve as primary administrator for company intranet ensuring content is up to date, accurate, and engaging.
• Collaborate with various departments to gather and publish relevant content to drive utilization; provide instruction and guidance to departments or teams developing new sites.
• Liaise with IT to implement and maintain technical enhancements, plugins, and integrations to improve site functionality and user experience.
• Monitor/analyze site and provide reporting on site usage and communication metrics to measure effectiveness and identify areas for improvement.
• Provide training and support to employees on intranet usage.

Qualifications:

• High School Diploma or equivalent (GED). Continuing education preferred.
• 2+ years’ experience in an administrative role, preferably in HR or related area, including in a fast-paced environment with remote teams. Experience coordinating meetings and travel a plus.
• Basic understanding of HR principles, practices, and regulations.
• Excellent interpersonal, verbal and written communication skills.
• Attention to detail and problem-solving skills.
• Customer-centric with a sense of urgency.
• Flexibility to adapt to changing priorities and deadlines.
• Strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
• Ability to work collaboratively with colleagues and staff to create a high-quality, results-driven, team- oriented environment.
• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
• Proficient in MS Office, familiar with modern communication tools for virtual teams (e.g., MS Teams, Slack) and HRIS software.

Physical Demands:

Employees may experience the following physical demands for extended periods of time:

• Standing and walking (5-10%)
• Typing (70-90%)
• Viewing computer monitor, tablet, and cell phone requiring close vision (70-90%)

Work Environment is work from home.

Compensation:

$23.00-$26.00/hr with consideration to experience and geographical location.  Please see www.clearcaptions.com/careers for an overview of our generous benefits program.

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