Insurance is a trillion dollar market that is fundamental to society, yet it has not modernized — until now.

Newfront is building the modern insurance experience.

We've reimagined the experience for clients, prospects, and employees, altering the way people create, understand, select, transact, and use insurance. We're changing the approach so that it starts and ends with the client, not the product, and empowering people for moments that matter.

Our unique approach recognizes both the vast potential of technology and the fundamental role of insurance experts. We're a technology-driven company with DE&I in our DNA and strong values; we believe people matter most.

Our mission is to define the future of the insurance industry, while instilling a high performance culture in combination with living our Work, Love, Play ethos each day. We value balanced lives and are passionate about creating a culture of wellness that results in healthier, happier, and more productive employees, and more successful clients.

The HR Consultant is responsible for serving as the primary external HR Manager for a portfolio of complex, high-touch, multi-state clients. You will be the key liaison for client relationships, ensuring exceptional client engagement and satisfaction. Your role involves managing diverse HR functions, from leave of absence cases to compliance and employee relations, while maintaining an in-depth understanding of federal, state, and local laws.

We are a team of diverse HR, Payroll and Benefit professionals who like to work hard and have fun while doing it. We like to help our clients create a great place to work.  We possess a broad cross section of experience, spanning multiple industries and specialties. On our team, staff are exposed to a broader cross section of HR, Payroll and benefit experiences and complexities than possible in an internal role. We are excited each day by the diversity of client interactions and unique challenges such as mergers and acquisitions, layoffs, rapid expansions, complex HR and payroll matters, technology, and competing employment laws.

This position is a salaried, exempt and full-time role and will be reporting to the Administrative Services Lead. This position is 100% remote (within the USA), with the option to work from any of Newfront’s offices. #LI-Remote

What You'll Be Responsible For:

• Act as the main point of contact for a set of high-touch, multi-state clients.
• Ensure superior client engagement and satisfaction through proactive communication and personalized service.
• Oversee both standard and complex leave of absence cases, focusing on compliance with federal, state, and local regulations.
• Manage salary continuance, short- and long-term disability plans, ADA accommodations, and employer-sponsored leave programs.
• Handle onboarding and offboarding processes, employee relations, and benefits administration.
• Ensure adherence to compliance requirements and maintain client Human Capital Management (HCM) platforms.
• Develop, interpret, and effectively communicate client policies and procedures.
• Ensure policies align with federal, state, and local laws and regulations.
• Serve as a resource for clients and their employees on a wide range of HR topics, ensuring compliance and effective resolution of HR issues.
• Deliver clear and autonomous communications to clients and their teams.
• Train and mentor HR Associates to enhance their skills and knowledge and support their professional development through coaching and feedback.
• Contribute to special projects and perform other related tasks as assigned to support overall business objectives.

Qualifications:

• Proven experience in HR management, preferable in a multi-state and complex client environment.
• In-depth knowledge of federal, state and local employment laws and regulations.
• Experience in managing multi-state leave of absence cases.
• Excellent communication skills written, public speaking and presentation preparation.
• Exceptional telephone/video etiquette for customer service environment, professionalism, and tact.
• Proficient knowledge and use of Microsoft Office and intermediate complexities of features.
• Skilled at the ability to learn and implement Newfront Client technology systems.
• Ability to be resourceful, take initiative, solve problems and offer solutions.
• Works well with others in a fast-paced environment and be responsive to co-workers and colleagues.  Ability to train and give feedback.
• Adaptability and flexibility to respond to client and team needs.
• Excellent time management skills and ability to manage competing priorities and high volumes.
• Capability to learn and adopt use of technology systems and software applications.
• Ability to multitask, understand urgency and deal with changing priorities and deadlines.
• Competence to review client deliverables to ensure accuracy.
• Aptitude to forge relationships and build trust with clients, team and carriers.

Preferred Knowledge, Skills and Abilities:

• Bachelor’s degree preferred
• Minimum of 7 years of work experience in human resources or related field required
• Broad experience at the HR generalist level required
• Prior HR Consulting experience preferred

Certificates, Licenses, or Registration:

• PHR, PHRca, SPHR, SHRM-CP, or SHRM-SCP certification required; obtained within 1 year of DOH

$90,000 - $126,000 a year

The pay range for this position in California, Washington, Colorado and New York at commencement of employment is expected to be between $90,000 and $126,000/yr; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, the employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

At Newfront, we are committed to hiring diverse talent and supporting an inclusive workplace environment. If you are excited about a role at Newfront but feel you’re missing a few of the qualifications, we still encourage you to apply and tell us about yourself. You may just be the next Newfront team member that we are looking for!

Newfront is proud to be an equal opportunity workplace. Diversity is in our DNA and we believe that creating an inclusive workplace elevates the value we are able to bring to our customers and employees alike. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.

If you require reasonable accommodations throughout the application or interview process, please contact us at careers@newfront.com. For information regarding how Newfront collects and uses personal information, please review our Privacy Policy.

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